Our Return Policy Has Changed! (Effective 12/20/12)
We’ve changed our return policy! This change is to be effective 12/20/12 and will affect all orders made after that date. All orders previous to 12/20/12 will be subject to the old return policy, which is available here.
Life Time Warrantee on the Plow Blade, squeegee and scraper bar excluded.
We warrant our parts to be free from defect in material and workmanship under normal use and service for a period of 30 days from date of purchase. Some manufacturers have their own warranty period that extends beyond ours, please contact us if you have any questions.
Liability under this warranty is limited to replacement of parts or refund. This warranty shall not apply to any part, which IMAC Attachments, in its sole judgment, determines whether the part has been subject to misuse or improper installation. IMAC Attachments shall not be liable for any injury, loss, or damage arising out of misuse, abuse, lack of reasonable care, or misapplication of our products (our lawyers made us say this).
How Do I Make A Return?
Please use the Return Authorization Request. If approved, you’ll be sent a return authorization form via email or fax. If you’re not approved, we’ll let you know via email as well. Make sure your email address is correct!
What’s This Going to Cost Me?
10% Restocking Fee: This applies to all returns, including exchanges. But if we made a mistake (like shipping you the wrong parts or we looked up the wrong parts for you) we’ll waive the restocking fee.
Shipping: Costs for shipping from us to you (the order’s original shipping charge) and from you to us (the return shipping) are not refundable.
What if you looked up the part for me and/or you made the mistake? If we made a mistake or looked up an incorrect part, we’ll pay the return shipping.
Must Obtain RMA: All returns must have a return authorization number, which will be sent to your email address or fax, so again, make sure we have the correct email address!
Within Return Timeframe: Must be returned within 30 days of purchase.
What is the purchase date? The date of shipment, not the date of the order.
Unopened and undamaged original packing: Self explanatory. If you have questions, just ask.
No labels, stickers or writing on packaging or boxes: Please do not put return labels or addresses on original packaging! Place in another box for safe return shipment.
Receiving Period: We must receive the returned package within 7 days of the RMA issue date. We reserve the right to refuse or discard packages that do not meet this requirement.
What Else Should I Know?
No RMA: All returns need a RMA. If you don’t have one, don’t send back the parts. Returns without RMA will be refused or discarded.
Wrong Parts: If you ordered the wrong part number, you’re still under the standard return policy.
Defective Parts: If you do have a defective part, we handle that in one of two ways:
Send us the part back. We’ll test it and if it’s found to be defective, we’ll issue a new one out to you at our expense. If you can’t wait for method #1, we’ll ask you to put a deposit on the replacement item. We’ll send out the replacement order ASAP and ask you to send back the defective item. When the defective item has been received, we’ll issue credit in full for the deposit.
The shopping cart will automatically figure sales tax for you. If you live in NY State you will be charge sales tax according to the county where the item is shipped.
Out of NY State residents will be charged no sales tax.